F.A.Q.
Learn more about Zehus products
Here you find some useful information about our products, feel free to contact us for more information. If you need assistance contact us here.
What is the range of the new Sport hub products?
The new sport hub, in both Valor and Vigor versions, can be equipped with different batteries with different capacities.
The average range of the sport hub depends on many factors such as:
• Chosen operational mode
• Tire pressure
• Road conditions and route profile
• Head winds and ambient temperature
• Weight of the driver and luggage
• Age and using condition of the battery pack
• Rider pedalling effort
Example of average range:
• 340wh in turbo mode up to 90 km
I am a private customer, can I retrofit my bike with The All in One or with any other Zehus system?
Please note that for safety and legal reasons, we cannot sell products to individuals to adapt or upgrade an existing non-electric bicycle. The complete bike must be certified according to EN15194 to be sold in Europe. We only sell to professional and well-established manufacturers active in the bike business.
Where can I buy an eBike or eFootbike equipped with Zehus technology?
Following this link you find the next bike dealer near to you and the list of bike manufacturer currently using the Zehus system. You can also write us an e-Mail at info@zehus.it to receive further information.
I am a manufacturer and I am interested in Zehus products. Who can I contact?
We are happy to get in touch with you. Please fill out this form or write us an e-Mail at info@zehus.it and we will respond as soon as possible.
I am a private customer, how much does the Zehus system cost?
Please note that for safety and legal reasons, we cannot sell products to individuals to adapt or upgrade an existing non-electric bicycle. We only sell to professional and well-established manufacturers active in the bike business.
I am a bicycle shop/dealer, where can I buy a Zehus product?
Choose your favourite bike brand following this link. You can contact them directly or write us an e-Mail at info@zehus.it to receive further information. We will be happy to help!
Is Zehus an e-bike producer?
Zehus is not an ebike producer. Zehus is a manufacturer of ebike systems, including motors, batteries and controllers. Our key products are The All In One and the new sport hub, which are advanced powertrains for e-bikes that helps you in reducing your pedaling effort. The systems are compliant to the EU laws on Electric Pedal Assisted biCycle (EPAC).Over 30 bicycle brands worldwide rely on solutions powered by Zehus and offer eBikes with a factory-installed drive system from us.
What is the range of The All in One battery?
The average range of The All in One is around 35 km in turbo mode and depends on many factors such as:
• Chosen operational mode
• Tire pressure
• Road conditions and route profile
• Head winds and ambient temperature
• Weight of the driver and luggage
• Age and using condition of the battery pack
• Rider pedalling effort
For further information, please check the manual of your product
How long does the battery last?
If correctly stored and used, the battery pack for The All in One is rated to last up to 15.000 km
What is the correct way to store my Zehus powered e-bike?
The All in One has to be stored at the right temperature. The battery pack life can be maximized by following the rules for a correct storage and handling.Store The All in One in a well-ventilated location, dry if possible. Protect the hub from moisture and water. The optimal storage temperature is +20°C and the bike must be stored between -40°C and +60°C.It is preferred not to leave the bike under the direct sunlight during hot summer days.In case of malfunctioning your battery pack will have to be replaced. Please refer to a Zehus retailer to have your battery pack replaced.
Note: when not using the bike for long periods it is recommended to charge the battery pack to 60% and to check the battery condition at every month. Before using the bike after a long period it is recommended to fully charge the battery.
What is the maximum speed that my Zehus powered e-bike can reach?
Based on local street laws, the performances of Zehus powered e-bikes can change.
For example in EU the motor assists the rider up to 25 km/h with a maximum power of 250W and only if you are pedalling.
What is the difference between Halos and Horizon?
Contrary to Halos, in which the KERS is manual, Horizon is more advanced as it embeds additional sensors (Slope, IMU, accelerometers) that are needed to feature a smart patented power mode with automatic energy reccuperation.
A smart power mode patented by Zehus automatically decides when to give or ask energy to the rider.
In Halos model, energy reccuperation is still present but it must be triggered manually by the rider.
Are Zehus products waterproof?
The All In One is rated for IPx4 Protection. Zehus system may not be immersed in water or cleaned with high pressure cleaner (IPx4 rating). Please use a soft, damp cloth to clean the hub.
I just bought a (foot-)bike powered by Zehus, how do I start?
Congratulations to your purchase! In order to get started with your new (foot-)bike, please follow the instructions for “A. Halos - Horizon” or “B. Pulsus”:
A. If you are owner of a bicycle equipped with Halos or Horizon:
1. Charging: Remove the protection cap, plug the cable and wait for the green LED to complete the charge.
2. App pairing: In order to use all possible functions of the Zehus system, please download “Bitride-MyBike” for Serial number BXXXXXX and “Bitride connect” for Serial number 90XXXXXXXX, open the App and follow the procedure to register and pair your vehicle
Important note for Horizon owner: the App is mandatory in order to perform the calibration procedure (correct behaviour of slope sensors), It is recommended to repeat this process every 2-3 months.
3. Turning on the system: Lift the bike and make the wheel spin while standing still or simply start pedalling
4. Activation: When The All In One is turned on, the motor assistance is not yet activated for safety reasons. In order to activate the motor assistance, you must perform all the following steps:
– Ride the bike and reach 8 km/h
– Pedal backwards 3 times to activate the assistance. For all serial numbers 90XXXXXXXX you can also use your external device to connect your bike (Bitride Connect App, Remote Controller).
5. How does the motor assists: The motor assists the rider up to 25 km/h and with a maximum power of 250W just if you are pedalling. As soon as you stop pedalling, the motor will stop pushing.
6. Turning off: The All In One automatically turns off when no activities are detected within 2 minutes (10 minutes if connected to a smartphone), in order to reduce the idle battery use. The All In One also turns off when you unplug the charger from the charging port.
B. If you are owner of a footbike powered by Pulsus:
1. Charging: Remove the protection cap, plug the cable and wait for the green LED to complete the charge.
2. App pairing: In order to use all possible functions of the Zehus system, please download “Bitride-MyBike” for Serial number BXXXXXX and “Bitride connect” for Serial number 90XXXXXXXX, open the App and follow the procedure to register and pair your vehicle
3. Turning on: Lift the bike and make the wheel spin while standing still or simply kick with your foot from the ground to start riding
4. Activation: When The All In One is turned on, the motor assistance is not yet activated for safety reasons. In order to activate the motor assistance, you must reach 6 km/h. For all serial numbers 90XXXXXXXX you can also use your external device (Bitride connect App, Remote Controller).
5. How it assists: The motor assists the rider up to 20 km/h and with a maximum power of 250W just if you are pedalling. As soon as you stop kicking, the motor will stop pushing.
6. Turning off: The All In One automatically turns off when no activities are detected within 2 minutes (10 minutes if connected to a smartphone), in order to reduce the idle battery use. The All In One also turns off when you unplug the charger from the charging port.
It is recommended to gather first experience with BIKE All In One away from roads with heavy traffic.
For further information, please refer to the User Manual.
Enjoy your ride!
I have problems with my (foot-)bike. Who can I contact to receive support?
Before contacting us, please follow our troubleshooting guideline below:
– Is the battery charged?
– Is the power mode set on off mode?
– Is the hub locked? Check in your Bitride Connect App.
– Is the charger unplugged? Make sure to unplug before starting your ride.
– Please try to register your All In One again:
1) Disconnect the bike from the bluetooth.
2) Delete the app and reinstall it
3) Follow the instructions from the question “I just bought a (foot-) bike with a Zehus system, how do I start?”
– For Horizon only: did you already retry the calibration procedure?
If you are facing problems with your bike, please contact directly the bike manufacturer. For all concerns regarding the motor, you can contact us at any time using our contact form on our website https://www.zehus.it/contact-us/ and we will get in touch with you as soon as possible.
How do I charge the battery? How long does it take?
To charge The All in One, simply remove the protection cap from the charging connector and plug in the Zehus charger. Then connect the Zehus charger to a power outlet (110 – 240 V).The charging time is approximately 3 hours for a complete charge. While The All in One is charging the charger LED must turn RED. When The All in One is completely charged, the charger LED turns GREEN.